SLS Technical Assistance
Find help for SLS login issues, password resets, and other technical problems. Contact the school helpline or SLS Helpdesk for support during and outside school hours.
Recommendations for some common issues encountered by pupils when accessing SLS may be found here (opens in new tab)
Instructions on logging into SLS and how to self-reset passwords may be found here (opens in new tab)
Please note that a page has been provided on Pg 37 of the Students’ Handbook for your child’s SLS user details. Should your child require assistance on account, password-related matters, and/or other technical issues, please note the ways to reach for help:
During School Operating Hours
Contact the School-based Helpline.
School-based Helpline: 6294 3340
Mondays -Fridays: 8:00 am – 4.00 pm
School-based Email: hws@moe.edu.sg (opens in new tab)
You may also fill up a School-based Online Form:
https://go.gov.sg/hongwenslshelp (opens in new tab)
During Non-School Operating Hours
Contact the SLS Helpdesk.
SLS Helpdesk: 6702 6513
Mondays – Fridays: 4:00 pm – 9:00 pm
Saturdays: 9:00 am – 9:00 pm
*Closed on Sundays & Public Holidays
SLS Helpdesk: helpdesk@sls.ufinity.com (opens in new tab). When emailing the SLS Helpdesk, please include your child’s full name, name of school and form class.
Please refer to the links below for more information on HBL: